| We offer free delivery to all our UK customers when spending over £100.
All our items are delivered 2nd class recorded delivery by Royal Mail. Please allow 3 to 5 days delivery for in-stock items within the UK or 4 - 5 weeks outside the UK. For items which are out of stock or custom orders please allow 4-8 weeks for delivery, dependant on the complexity of the garment. Customers will be notified when their garment is finished by email. We take pride in our packaging and like to ensure that all Tokyo Royale items reach their destination securely and in perfect condition. If you would prefer your item to be delivered first class or by recorded delivery, simply choose the option at the checkout page. Can I return any items?
*PLEASE NOTE: All postage for items returned MUST be paid by the purchaser*
Customers in UK, Europe and worldwide have a statutory cooling off period of 7 days, this means that you have
7 days after the receipt of your order (or part order), within which you are allowed to change your mind if you are
unhappy about the colour/fabric in comparison to the description online.
PLEASE NOTE: you must email us within this time if you would like to check the eligibility for an exchange or
credit note. Custom items(custom made, generally items not in the standard size such as in size 6 or 18-24) or
items on sale and sold as described are non returnable.
In order to be accepted there are a few conditions. Returned items must be UNWORN, unwashed and not
damaged by the customer, they have to be in a resalable condition so please be careful when unpacking and
repacking and especially cautious of make-up or deodorant marks when trying on.
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