 |
Categories |
 |
|
 |
Collection |
|
|
|
Information |
|
|
|
|
|
Quick Find |
|
|
|
| Frequently Asked Questions |
 |
|
|
What currency do you use?
All prices are in British pounds. If you are an overseas customer, the amount you pay in your own currency will depend on the current exchange rate. For up to date conversion details go HERE
Will I have to pay any taxes?
Customers DO NOT have to pay any extra tax on their items; VAT is already included in the pricing. Customers outside the EU may be required to pay additional customs charges by their countries customs and excise. As we have no control over these charges and cannot predict what they may be, any additional charges for customs clearance must be bourne by the customer.
I am not sure what size I am...
At Tokyo- Royale, we try to cater for UK sizes 6 to 24. We take all the hassle out of buying for you by measuring all imported products and converting the sizing into UK sizing. Our casual clothing is handmade in the UK, so the sizing is typical UK sizes. If you require further information about measurements and sizes, please do not hesitate to contact us at tokyoroyale@yahoo.com.
Is there a minimum order value?
Orders must be for 10.00 or more. We reserve the right to cancel any orders under this value.
How do I pay you?
We accept: Paypal, Visa Credit, Visa Debit, MasterCard, JCB, and Switch online over a secure server handled by Paypal.com. If you wish to pay by Personal Cheque (UK), Postal Order (in British pounds only), or Money Order (in British pounds only) please contact us for details. We accept card payments in our shop also!
Do you really offer free delivery for UK customers who spend over 100 pounds?
Yes! All our items are delivered 2nd class Recorded delivery by Royal Mail. We offer free recorded delivery postage delivery to all our UK customers who spend over 100 pounds. Please allow 3 to 5 days delivery for in-stock items within the UK or 4 - 5 weeks outside the UK. For items which are out of stock or custom orders please allow 4-8 weeks for delivery, dependant on the complexity of the garment. Customers will be notified when their garment is finished by email. We take pride in our packaging and like to ensure that all Tokyo Royale items reach their destination securely and in perfect condition. If you would prefer your item to be delivered first class or by special delivery, just change the option at the checkout.
Can I return any items?
*PLEASE NOTE: All postage for items returned MUST be paid by the purchaser*
Customers in UK, Europe and worldwide have a statutory cooling off period of 7 days, this means that you have 7 days after the receipt of your order (or part order), within which you are allowed to change your mind if you are unhappy about the colour/fabric in comparison to the description online.
PLEASE NOTE: you must email us within this time if you would like to check the eligibility for an exchange or credit note. Custom items(custom made, generally items not in the standard size such as in size 6 or 18-24) or items on sale and sold as described are non returnable.
In order to be accepted there are a few conditions. Returned items must be UNWORN, unwashed and not damaged by the customer, they have to be in a resalable condition so please be careful when unpacking and repacking and especially cautious of make-up or deodorant marks when trying on.
My item is faulty! Can I return it?
Here at Tokyo Royale we want our customers to be happy with our products.
Please do not hesitate to contact us if you experience any problems. Please contact us within 7 days of receipt.
In the event that the problem has arisen due to faulty manufacture or materials we will repair or replace the item accordingly. We ensure to check all our items before we send them out. If, however, you do receive a faulty item from us you also have the option of returning it to us for an exchange or a credit note.
Customers outside the EC please ensure that the parcel is clearly marked UK RETURN to avoid any customs problems. Any postage costs you incur for the return of a faulty item will be refunded to you. Please contact us within 7 days of receipt. If an item is found to be faulty after being cleaned we reserve the right to have it tested before deciding whether to refund. If it is found that the cleaning instructions were not followed we shall not give a credit note or exchange the item. If you wish to receive such a garment back you will be asked to pay the shipping costs.
Can I cancel my order?
If you choose to cancel your order before it is dispatched, you may be charged a percentage of the order as a cancellation fee. If the garment has been made up especially for you (outside the most popular sizes 8-16) -this charge will be up to 50% of the price of the garment. If the garment has not been made you will not incur any charge. If your order is delayed beyond the timescale originally quoted to you there will be no charge made if you wish to cancel. Customers outside the UK may not receive a full refund in their own currency as exchange rates can fluctuate. Refunds are made at the UK price paid. Exchange rate fluctuations can mean that you receive a refund which is less or is greater than the amount you originally paid in your own currency.
Do you ever offer discounts?
From time to time we offer discounts on selected items. If you would like to be informed about our sales please sign up for our newsletter and join us on facebook/tokyoroyale
Do you wholesale to other retailers?
Unfortunately we no longer do wholesale. |
|
|
|
|
|
| 0 items |
|
|
|
|
Bestsellers |
|
|
|
|
|
Help |
|
|
|
More... |
|
|
|
Currencies |
|
|
|
